Returns are accepted for store credit or exchanges.

You can enjoy free returns by paying a small fee at checkout, otherwise a $7.99 return shipping fee will be deducted from your store credit or charged to your original payment method if making an exchange.

Returns are accepted for store credit or exchanges within 30 days of delivery.

Items must be unworn, unwashed, and in original condition with tags attached.

Final sale items are non-returnable.

For store credit, once your return is delivered back to our warehouse you’ll automatically receive a digital gift card by email.

For an standard exchange, a new order will be automatically placed once your return order is delivered to the warehouse.

For a instant exchange, your exchange order will be placed upon submitting your return.

Please allow standard fulfillment and shipping times to receive your exchange.

You can start a return using our portal here.

In the returns portal, select “Store Credit” as your refund option.

Once your return is delivered back to our warehouse you’ll automatically receive a digital gift card by email.

Store credit can be used at nyandcompany.com and does not expire.

Need something different? You can exchange your item for another size or color of the same style, choose a different product of equal value, or upgrade to a higher-priced item by simply paying the difference.

Select “Exchange” in the returns portal.

For faster service, choose “Instant Exchange” to place a new order immediately. (A credit card is required and will only be charged if your original item isn’t returned within 14 days.)

For standard exchanges, once your return is delivered back to our warehouse your exchange order will be automatically placed and shipped.

If you experience any issues with your order after delivery, please email help@nyandcompany.com within 15 days and we’ll be happy to assist.

If you made a mistake when placing your order, please contact us as soon as possible so we can check what options may still be available.

For wrong items, please email help@nyandcompany.com and include clear photos and your order number.

Please email help@nyandcompany.com with your order number and we'll make it right.

For missing orders, please wait 5 business days past the expected delivery date in case of carrier delays.

A prepaid return label is provided via our returns portal, please use only this label.

You can enjoy free returns by paying a small fee at checkout, otherwise a $7.99 return shipping fee will be deducted from your store credit or charged to your original payment method if making an exchange.

Returns sent with your own shipping label are subject to delayed refunds. We strongly encourage you to use the label provided by us when processing you return.

Items must be shipped back within 14 days of receiving your return label.